The CEO of Crypto.com responded to people who said they couldn't log in after a $31 million hack.
Short News:-
Crypto.com CEO responds to complaints from users about issues logging back into their accounts. The company was forced to change security settings following a hack last week.
Thousands of people took to social media to complain that they couldn't log back in after account access reset. Crypto.com's Marszalek: "Rest assured your funds are safe and waiting for you to log back in". He urged customers to check their inboxes for emails from Crypto.com. The company created a program designed to refund users affected by the hack.
Detailed News:-
Numerous customers had problems logging back into their accounts after Crypto.com was forced to alter its security settings due to a hack last week. CEO Kris Marszalek responded to the complaints of thousands of customers.
A total of $4,836.26 in ETH, 443.93 in BTC, and approximately $66,200 in other cryptocurrencies were stolen from the accounts of 483 users, according to a statement released by the company on Monday. Approximately $31 million was on hand at the time of the assault.
A statement from Crypto.com stated that it had "added additional security hardening measures, which required all customers to re-login and set up their 2FA token to ensure only authorized activity occurred."
There have been tens of thousands of complaints on social media since then from people who couldn't log back in. Crypto.com was bombarded with hundreds of tweets from people begging for help, claiming that support channels were broken.
A statement from Marszalek was posted to Twitter on Friday evening, and Crypto.com referred ZDNet to it when asked for comment.
"It's very likely that you're logging in with the wrong email address if you haven't been able to access our app since it was reset earlier this week. You'll be locked out if you enter the wrong email address because we don't allow multiple accounts with the same phone number "Marszalek penned a letter.
If you haven't received an email from Crypto.com, he advised customers to check their inboxes and use "the one which has it."
"There may be an issue with your account, and you should contact our Customer Service department. Authentication will be carried out a second time. We're working one-on-one with each user to resolve these issues, but given the size of our platform, it's going to take some time. In addition, we're working on a new app release that specifically addresses this through UI/UX improvements "He went on to say more about it.
Rest assured that your funds are safe and waiting for you to log back in... if you use the correct email.."
Customers' demands for account access were unsatisfied by the company's statement.
In the beginning, PeckShield stated that $15 million was being washed through the coin tumbler. About 400 users had been hacked, and the ability of those who were able to withdraw their funds had been temporarily halted.
Users who were affected by the hack can receive up to $250,000 in compensation from Crypto.com through a special program. Conditions "may vary by market according to local regulations," the company said, and "Crypto will make a final determination of eligibility requirements and approval of claims." The company's website.
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